Managing Difficult Staff Situations in Organizations: Best Practices
Course Overview
This workshop will provide you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.
You will learn how to understand other people’s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course in your day-to-day activities.
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Developing an Understanding of Behaviour
• Understand why people behave the way they do
• Emotional impact of behaviours – yours and theirs
• Encouraging others to change non-productive work behaviour styles
Forging Positive Working Relationships
• Adopting a positive approach to your relationships with others
• Creating an open and honest working environment through constructive feedback
Managing Difficult People
• Recognise negative and aggressive behaviour patterns
• Understand and manage the situation rather than the person
• Identifying and dealing with the underlying causes of difficult behaviour
Adopting a Confident, Professional and Appropriate Style
• Managing feedback on the impact of personal communication
• Recommendations to build a confident and professional approach
• A toolkit to be combined and adapted to suit your individual situation
FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.
1ST BATCH: Tuesday, January 27, 2026 — Friday, January 30, 2026.
2ND BATCH: Tuesday, May 19, 2026 — Friday, May 22, 2026.
3RD BATCH: Tuesday, September 15, 2026 — Friday, September 18, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
