Customer Relationship Management Using Google Business Services
Course Overview
• Understand the principles and strategies of Customer Relationship Management (CRM) using Google Business Services
• Develop skills in managing customer interactions, enhancing customer loyalty, and driving sales growth through CRM tools
• Gain proficiency in utilizing Google’s digital marketing and e-commerce platforms for effective customer relationship management
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦350000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦350000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦350000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
• Introduction to CRM with Google Business Services
• Explore the fundamentals of Customer Relationship Management using Google tools
• Learn how to leverage Google Business Services for enhancing customer relationships
• Google Digital Marketing & E-commerce for CRM
• Understand the role of digital marketing and e-commerce in customer relationship management
• Develop strategies to create engaging customer experiences online using Google platforms
• Utilizing Google Tools for Customer Loyalty
• Identify common strategies for building customer loyalty through Google Business Services
• Learn how to measure customer satisfaction and manage client relationships effectively
Who Can Attend:
• Professionals seeking to enhance their skills in customer relationship management using Google Business Services
• Individuals interested in leveraging digital marketing and e-commerce tools for improving customer interactions and driving sales growth
• Marketing professionals, business owners, and anyone looking to excel in managing customer relationships through innovative digital solutions
1ST BATCH: Monday, March 30, 2026 — Thursday, April 2, 2026.
2ND BATCH: Tuesday, July 21, 2026 — Friday, July 24, 2026.
3RD BATCH: Tuesday, November 17, 2026 — Friday, November 20, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
