Customer Relationship Management Using the AWS Platform

• Introduction to CRM on AWS:
• Overview of CRM concepts and the benefits of utilizing the AWS platform for CRM solutions
• AWS Services for CRM:
• Exploration of AWS services suitable for CRM, including database services, AI/ML tools, and customer engagement solutions
• Security and Compliance in CRM on AWS:
• Understanding security measures and compliance considerations when implementing CRM systems on AWS
• Architecture Design for CRM on AWS:
• Principles of designing resilient and scalable CRM solutions using AWS services
• Case Studies and Use Cases:
• Real-world examples demonstrating successful CRM implementations on the AWS platform
• Best Practices for CRM on AWS:
• Strategies for optimizing CRM performance, managing costs, and ensuring customer satisfaction
• Integration and Deployment:
• Techniques for integrating CRM systems with AWS services and deploying CRM solutions effectively

Who Can Attend:
• Professionals involved in customer relationship management, CRM specialists, AWS developers, and individuals interested in leveraging AWS for CRM solutions.

1ST BATCH: Tuesday, March 10, 2026 — Friday, March 13, 2026.

2ND BATCH: Tuesday, June 30, 2026 — Friday, July 3, 2026.

3RD BATCH: Tuesday, October 27, 2026 — Friday, October 30, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.