IT Service Management
Course Overview
• Understand core concepts of IT service management
• Develop, integrate, and manage robust IT processes
• Identify differences between various IT service management frameworks
• Design, implement, and manage world-class IT infrastructures
• Implement deployment strategies for IT service management
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦350000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦350000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦350000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
• Introduction to Core ITSM Applications
• Service Catalog and Request Fulfillment
• Incident Management
• Problem Management
• Change Management
• ITSM Supporting Applications: Configuration Management, Knowledge Management, and ITSM Professional Applications
Who Can Attend:
• IT professionals seeking to enhance their knowledge of IT service management
• Individuals interested in learning about ITIL, COBIT, and other IT service management frameworks
• Those looking to optimize IT assets, strategies, and resources within their organization
1ST BATCH: Tuesday, January 20, 2026 — Friday, January 23, 2026.
2ND BATCH: Tuesday, May 12, 2026 — Friday, May 15, 2026.
3RD BATCH: Tuesday, September 8, 2026 — Friday, September 11, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
