Developing your Business English Writing and Communication Skills: Best Practices

• Introduction to business writing
o Definitions of business writing
o Setting emails, letters and memos in context
o 6 tips for writing effectively
o Recognizing the hallmarks of effective writers
o Applying modern day business writing techniques
• Characteristics of business writing
o Writing considerations
o Guidelines for sentences
o 7 traits of organized writing
o Setting a purpose
o Investigating the audience
o Organizing content to match your audience
o Using clear, specific and positive writing
o Developing your business writing style
o Using visual aids powerfully
o Complementing writing with tables and charts
• Writing strategy
o Organizing thoughts
o Pyramid structuring
o Developing a compelling storyboard
o 3 parts to a message
o Achieving flow through effective transitioning
o Applying pyramid structuring to your writing
o Making the most of your facts
o Building a compelling introduction
• Big tips on writing
o Applying George Orwell’s 5 rules for effective writing
o Promoting clarity in writing
o Avoiding miscommunication
o Managing and delivering expectations
o Responding to different email scenarios
o Understanding different reader personalities
• Using powerful language
o Writing considerations
o Using visual aids
o tips for writing effectively
o Using power words to influence your audience
o Presentations: less is more
o Using visual aids effectively
o Managing a checklist for your writing
o Going the last inch
o How to be a successful business writer
• Defining effective communication
o Communication: definition and characteristics
o Myths about communication
o Communication functions
o The four laws of communication
o Evolution of communication
o Communicating for results
o Understanding elements of communication
o The element of noise
o Overcoming communication anxiety and other obstacles
o Communication etiquette

FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

1ST BATCH: Tuesday, February 24, 2026 — Friday, February 27, 2026.

2ND BATCH: Tuesday, June 16, 2026 — Friday, June 19, 2026.

3RD BATCH: Tuesday, October 13, 2026 — Friday, October 16, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.