Emotional Intelligence in an Organisation

Developing Emotional Intelligence in the Workplace
• What is Emotional Intelligence Quotient (EQ)?
• Intrapersonal & Interpersonal Skills
• Emotional Excellence in the Workplace
• Understanding Your Personality Style
• Emotional Intelligence for Innovative Teamwork
• Removing Blocks to Innovative Teamwork through EQ

Becoming an Emotionally Intelligent Leader
• Accurate Self-assessment for Personal Transformation
• Knowing One’s Strengths & Weaknesses
• Managing self effectively
• Inspiring and Guiding Individuals & Teams
• Nurturing Relationships
• Developing Trustworthiness for Corporate Transformation

Building Effective Relationships
• Getting Things Done through People
• Managing our mind effectively
• Accountable Leadership for Managing Performance
• Working with Others towards Shared Goals
• From Delegation to Empowerment
• Building Productive Relationships

Leading Others with Emotional Intelligence
• Understanding the 4 Stages of Human Development
• Motivating Oneself and Motivating Others
• Managing our spirit for developing Thankfulness
• Leading others effectively
• Developing Creativity in the Workplace
• Innovative Teamwork

Implementing Emotionally Intelligent Persuasive Communication
• The Positive Influence of Listening
• Active Listening Skills
• Handling Conflict Effectively
• Effective Persuasion
• Learning Experiences and Action Plan
• Developing an Action Plan

FOR WHOM:
Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and seek to move their career further up.