Excellence Skills for Executive Secretaries and PAs

• Building on existing skills
What is your role?
Organizational skills
Planning and prioritizing

• Developing the role
Ways to become more proactive
Take some control over your work load
Discuss how you can expand your knowledge of the business

• The importance and value of communication skills
Why are communication skills so important?
Talk about how to be more assertive in the workplace
Learn to delegate
Learn how to structure reports

• Managing your manager and raising your profile
Image management
Building an effective working relationship with your manager
What is expected of you?
Understand how to be effective in meetings

• Interpersonal intelligence
Understanding people
Expressing yourself with clarity
Asserting your needs
Influencing skills

• Building on existing skills
What is your role?
Organizational skills
Planning and prioritizing

• Developing the role
Ways to become more proactive
Take some control over your work load
Discuss how you can expand your knowledge of the business

• The importance and value of communication skills
Why are communication skills so important?
Talk about how to be more assertive in the workplace
Learn to delegate
Learn how to structure reports

• Managing your manager and raising your profile
Image management
Building an effective working relationship with your manager
What is expected of you?
Understand how to be effective in meetings

• Interpersonal intelligence
Understanding people
Expressing yourself with clarity
Asserting your needs
Influencing skills

FOR WHOM:
Senior secretaries, confidential secretaries, Pas’ and Administrative staff who want to develop and enhance their role within their organization

Senior secretaries, confidential secretaries, Pas’ and Administrative staff who want to develop and enhance their role within their organization