Personal Effectiveness and Influencing Skills: Communicate, Negotiate, Influence and Persuade (Copy)

Introduction to Management Skills
• Understanding the role of secretaries and administrative support staff.
• Key management skills required for administrative excellence.

Organizational Skills and Time Management
• Techniques for effective organization and prioritization.
• Time management strategies to increase productivity.
• Managing multiple tasks and deadlines efficiently.

Communication Skills
• Developing effective verbal and written communication skills.
• Professional email and telephone etiquette.
• Active listening and feedback techniques.

Interpersonal Skills and Teamwork
• Building strong working relationships with colleagues and executives.
• Conflict resolution and negotiation skills.
• Teamwork and collaboration best practices.

Technology and Office Tools
• Utilizing office software (e.g., Microsoft Office Suite) for productivity.
• Introduction to project management tools and software.
• Leveraging technology for virtual meetings and communication.

Document Management and Filing Systems
• Best practices for document management and filing.
• Ensuring data security and confidentiality.
• Implementing effective filing systems.

Event and Meeting Planning
• Planning and organizing meetings and events.
• Preparing agendas, minutes, and follow-up actions.
• Coordinating logistics and managing resources.

Problem-Solving and Decision-Making
• Developing a proactive approach to problem-solving.
• Critical thinking and analytical skills.
• Effective decision-making processes.

Supporting Executive Management
• Understanding the needs of executives and senior management.
• Providing high-level administrative support.
• Managing executive schedules and correspondence.

Professional Development and Continuous Improvement
• Identifying opportunities for professional growth.
• Continuous learning and skill enhancement.
• Staying updated with industry trends and best practices.

FOR WHOM:
Secretaries, HR Directors, Managers, Admin and Personnel Managers, All Professionals, Heads and Staff of all other departments involved in Managerial and Technical Report Writing.