Purchasing and Vendor Management Skills

Foundations
• Vendor Management Success
• Procurement Life Cycle
• Procurement Life Cycle vs. Vendor Management
• Three Pillars of Vendor Management Success
o Commitments
o Relationships
o Metrics
• Vendor Selection Techniques and Considerations

Commitments
• Exchange of Commitments to Vendor Management Success
• Various Types of Vendor Agreements
• Evaluation of Bid Proposals
• Structure and Purpose of Contracts
• Creating Effective SOWs
• Contract Type in Relationship to Delivery Risk

Relationships
• Managing Vendor Relationships
• Vendor Governance Practices and Procedures
• Changing Controls Systems
• Escalation Pathways
• Negotiating in a Principles Way
• Sharing Success with Vendors
• Alternative Dispute Resolution Techniques
• General Management Skills
o Communications
o Delegation
o Motivation

Metrics
• Vendor Metrics
• Focusing on the Best Metrics not the Easy Ones to Collect
• Application of KPIs
• Role of the Responsibility Assignment Matrix (RASCI)
• Score Cards and Vendor Performance Reporting
• Balanced Score Cards
• Continuous Improvement

Risk
• Various Sources of Vendor Related Risk
• Manage Discrete Vendor Risks
• Apply Risk Minimization Guidelines

FOR WHOM:
Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.