Advanced Skills for Effective Supervision and Office Management

Objective:
The objective of this course is to equip supervisors, office managers, and administrators with the essential competencies required to excel in their roles. Participants will develop advanced skills in leadership, communication, problem-solving, decision-making, and team management to enhance productivity, efficiency, and overall organizational effectiveness.
Course Content:
Leadership and Team Management
• Understanding leadership styles
• Motivating and empowering teams
• Building and maintaining high-performance teams
• Conflict resolution and team dynamics
Effective Communication Strategies
• Active listening and feedback techniques
• Assertive communication skills
• Managing difficult conversations
• Written communication and email etiquette
Strategic Planning and Decision Making
• Setting SMART goals and objectives
• Strategic planning processes
• Problem-solving techniques
• Decision-making models and frameworks
Time Management and Prioritization
• Prioritizing tasks and activities
• Time management tools and techniques
• Managing interruptions and distractions
• Delegation strategies for supervisors
Performance Management and Feedback
• Performance appraisal processes
• Providing constructive feedback
• Coaching and mentoring for employee development
• Handling performance issues and disciplinary actions
Office Administration and Resource Management
• Office organization and workflow optimization
• Budgeting and financial management
• Resource allocation and procurement
• Record-keeping and documentation best practices
Legal and Ethical Considerations
• Understanding legal and ethical responsibilities
• Compliance with labor laws and regulations
• Confidentiality and data protection
• Workplace diversity and inclusion initiatives
Continuous Improvement and Professional Development
• Continuous learning and self-development strategies
• Implementing continuous improvement initiatives
• Staying updated with industry trends and best practices
• Networking and professional growth opportunities

FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 25th – 28th Mar, 2024
2ND BATCH: 13th – 16th Aug, 2024
3RD BATCH: 26th – 29th Nov, 2024