Air Cabin Crew Conflict Management Seminar

Objectives

• Equip cabin crew with skills to handle conflicts effectively.
• Enhance communication and interpersonal skills for conflict resolution.
• Promote teamwork and a positive work environment.
• Develop strategies to manage difficult passengers and situations calmly.

Content

Understanding Conflict in the Aviation Industry

• Types and sources of conflict on board
• The impact of conflict on crew performance and passenger experience
• Legal and regulatory considerations in conflict management

Communication Techniques for Conflict Resolution

• Active listening and empathy in high-pressure situations
• Verbal and non-verbal communication skills
• De-escalation strategies for managing tense situations

Managing Difficult Passengers and Situations

• Techniques for handling disruptive behavior
• Cultural sensitivity and diversity awareness
• Managing emotional responses during conflicts

Building Teamwork and Collaboration

• Fostering a culture of mutual respect among crew members
• Strategies for resolving intra-crew conflicts
• Role of leadership in maintaining harmony onboard

DATE:

1ST BATCH: 28th – 30th Apr,                        2025    

2ND BATCH: 1st – 4th Sept,                          2025

3RD BATCH: 9th – 12th Dec,                         2025