Objectives:
• Understand the principles and practices of airfare ticketing and reservation management.
• Learn to effectively manage airfare ticketing and reservation processes.
• Develop skills to handle customer inquiries and resolve issues related to airfare ticketing and reservation management.
Course Content:
• Introduction to Airfare Ticketing and Reservation Management
• Overview of the airfare ticketing and reservation management process
• Importance of airfare ticketing and reservation management in the airline industry
• Airfare Ticketing and Reservation Systems
• Overview of different airfare ticketing and reservation systems
• Understanding the functionality and features of various systems
• Airfare Ticketing and Reservation Procedures
• Understanding the steps involved in airfare ticketing and reservation
• Procedures for handling customer inquiries and resolving issues
• Airfare Ticketing and Reservation Best Practices
• Best practices for airfare ticketing and reservation management
• Strategies for improving efficiency and reducing errors
• Airfare Ticketing and Reservation Challenges and Solutions
• Common challenges faced in airfare ticketing and reservation management
• Solutions and strategies for overcoming these challenges
• Airfare Ticketing and Reservation Management Tools and Technologies
• Overview of tools and technologies used in airfare ticketing and reservation management
• Understanding the role of technology in improving efficiency and reducing errors
• Airfare Ticketing and Reservation Management in the Digital Age
• Impact of digitalization on airfare ticketing and reservation management
• Strategies for adapting to the changing landscape
METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.
DATE:
1ST BATCH: 18th – 21st Mar, 2025
2ND BATCH: 22nd – 25th July, 2025
3RD BATCH: 18th – 21th Nov, 2025
25, Queen street, Alagomeji Bus Stop, Yaba, Lagos