Assertive Communication Skills

OBJECTIVE:
The main objective of this course is to empower professionals with:
• the ability to reach a higher level of competence in assertive communication
• real-time feedback on their spoken communication aligned with assertiveness in 21st-century communication
• the ability to recognise language and vocal aspects that do not align with assertive communication
• capability to correct these errors and self-improvise
• understanding of the requisites of an assertive (positive and collaborative) communicator
• ability to express ideas assertively on any subject
• the skill to initiate conversations, offer feedback, respond to criticism and compliment people assertively
• understanding of the potential of assertive listening, questioning and acknowledging the other

CONTENT:
Communication in the 21st Century
• Communication in the 21st Century
• Role of an Effective Communicator
• Good vs Bad Communication
• Impact of a Biased Communication
• Assess your Communication Style

Behaviours & Communication Styles
• Role of Behaviours in Communication
• Passive Communication
• Aggressive Communication
• Assertiveness in Communication
• Choose your Communication Style

Why Assertive Communication?
• What is Assertiveness?
• Merits of Assertive Communication
• Risks of Assertive Communication
• Saying NO Assertively

Becoming an Assertive Communicator
• Achieving a Balance
• Win-Win
• Word Choice
• Positive Language
• Applying Assertiveness in Tone

Assertive Body Language
• Introduction to Visual Communication
• First Impressions
• Body Language in a Virtual Set-up
• Posture and Poise
• Self-Assessment

Assertive Listening
• Introduction to Listening
• What is Empathetic Listening?
• Tips to Become an Assertive Listener
• Barriers to Effective Listening
• Interruptions and Pauses

Elements of Assertiveness
• The Power of Confidence
• Delivering a Clear Message
• Empathy and Acknowledgement
• Emotional Intelligence
• Worksheets and Practice

Assertiveness at the Workplace
• Assertiveness and Problem Solving
• Expressing an Opinion
• Criticism and Compliments
• Assertiveness and Productivity
• Managing Upwards

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 7th – 10th May, 2024
2ND BATCH: 3rd – 6th Sept, 2024
3RD BATCH: 17th – 20th Dec, 2024