Aviation Front Desk and Customer Service Course

Course Objectives:
• Develop effective communication skills:
• Understand the importance of clear and concise communication in the aviation industry
• Learn to handle customer inquiries and complaints professionally
• Practice active listening and empathy in customer interactions
• Provide exceptional customer service:
• Familiarize yourself with airline policies and procedures
• Learn to handle special requests and exceptions
• Understand the role of customer service in ensuring passenger satisfaction
• Operate efficiently as a front desk agent:
• Learn to manage check-in and boarding processes
• Understand the importance of accuracy and attention to detail
• Develop skills for handling peak travel periods and unexpected situations
Course Content:
• Introduction to Aviation Customer Service:
• Overview of the aviation industry and its importance
• Understanding the role of customer service in the industry
• Key principles of effective customer service
• Effective Communication:
• Understanding the importance of clear and concise communication
• Active listening and empathy in customer interactions
• Handling customer inquiries and complaints professionally
• Airline Policies and Procedures:
• Familiarization with airline policies and procedures
• Handling special requests and exceptions
• Understanding the role of customer service in ensuring passenger satisfaction
• Front Desk Operations:
• Managing check-in and boarding processes
• Importance of accuracy and attention to detail
• Handling peak travel periods and unexpected situations
• Scenario-Based Training:
• Practicing customer service skills in real-life scenarios
• Handling difficult customer situations
• Developing problem-solving skills

METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 14th – 17th Jan, 2025
2ND BATCH: 13th – 16th May,2025
3RDBATCH: 23rd – 26th Sept,2025