Bank Teller Training Program

• comprehensively understand all aspects and responsibilities handled by bank tellers
• effectively multitask between several functions handled by bank tellers, thereby demonstrating one’s potential and capabilities to assume higher roles and responsibilities
• train other professionals on functions handled by bank tellers
• confidently work with technology to make certain functions of cash management faster, safer and more accurate
• clearly identify and flag fraudulent transactions or potential risks that could pose a threat of loss to the bank, in turn supporting bank credibility and growth
• review and enhance existing processes to achieve operational excellence, demonstrating one’s skill and potential in return
• maintain good customer relations and develop long-standing associations with customers for better investments for one’s organisation
• follow all required laws and regulations in all aspects of cash handling and management, ensuring that one’s organisation adheres to universal benchmarks
Course Content
Transactions Handled by Bank Tellers
• Cashing, deposits, transfers, wire transfers
• Savings deposits and withdrawals
• Issuance of cashier checks, money orders, etc.
• Promotion of loans and mortgages
• Business referrals (trust, insurance, lending)
• Cash advances
• Savings bond redemption
• Customer issue resolution
• Batching and processing proof work
• Cash balancing
Types of Deposit Accounts
• Fixed
• Saving
• Recurring
• Current account
Types of Banking Payments
• Cash payments
• Cheque payments
• Electronic processing and payment transfers
Steps to Sorting Cash Successfully
• Outline effective sorting procedures
• Automate the sorting process
• Store currency securely
Methods for Counterfeit Detection
• Ultraviolet detection
• Magnetic detection
• Other manual procedures
Components of Automated Cash Handling Hardware
• Automatic teller machine
• Cash dispenser
• Cash validator (acceptor)
• Cash recycler
• Rolled coin dispenser
• Loose coin validator
• Intelligent banknote neutralisation system
Functions Performed by Currency Recyclers
• Cash dispensation
• Cash acceptance
• Cash sorting
• Currency storage
Benefits of Currency Recyclers
• Simplified cash flows
• Increased security
• Saved time
Security Measures in Automated Teller Machines
• Online PIN validations
• Offline PIN validations
• PIN validation for interchange transactions
• Shared ATMs
• Hardware security module
• Authentication and data integrity
Wealth Management
• Financial planning tools and techniques
• Insurance and investment products
• Retirement plans
• Cash management services
• International banking services
Fraud Management
• Types of financial fraud
• Theft and red flags
• Types of exploitation
• Types of cheque fraud
• Insider fraud
• Payday lender fraud
Customer Relationship Management
• Customer purchasing
• Understanding customer expectations
• Matching Products/services to demand
• Marketing in customer relationship management
• Components of a market-driven strategy
Other Banking Functions, Features and/or Instruments
• Monetary policy
• Electronic banking
• Federal deposit insurance coverage
• Banking laws and regulation
• Banking performance measures
Essentials of Workplace Conduct
• Guiding principles of business etiquette
• Professional hierarchy
• Professional dress code
• Workplace behaviour
Ethical Issues of Banking
• Credit rating manipulation
• Security miss-selling
• Unauthorised trading
• Short-selling of bank shares
• Market manipulation
• Insider dealing

METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 14th – 17th Jan,2025
2ND BATCH: 20th – 23rd May,2025
3RD BATCH: 23rd – 26th Sept,2025