Best Practice in Managing Employee Performance, Behaviour and Attitudes

OBJECTIVE:
• Evaluate the basics of group dynamics
• Differentiate between talent management & succession planning
• Explain the meaning of performance management
• Describe how to manage performance decline
• List the key competencies of Emotional Intelligence (EI)
• Formulate a business case for appropriate performance appraisal

CONTENT:
Driving Performance through Talent Management
• Talent management – explored
• Employee resourcing: best practices
• Introducing basics of manpower planning
• Flexibility and introducing the ‘flexible firm’
• Differentiating succession management & talent management

Understanding Yourself and Others
• Exploring human psychology
• Your Johari window
• How are attitudes formed?
• Your personality style explored
• Understanding Emotional Intelligence (EI)

Performance Improvement Planning (PIP)
• Introduction to performance management of people
• Understanding performance decline and the factors affecting performance
• Work performance interviewing
• Communication skills for the performance interview
• Managing good performance – behavioural reinforcement theory

Dealing with ‘Difficult’ People
• Providing appropriate career-path planning – supporting development
• Dealing with difficult people and stakeholders
• Behaviour styles – passive, aggressive, passive-aggressive & assertive
• Handling aggression in others
• Personal Action Planning

Giving Feedback and Making Appraisal Work
• The principles of effective performance appraisal
• Performance management in a multi-cultural setting
• How to deal with common mistakes and minimise failure
• How to structure an appraisal meeting – a step-by-step outline
• Giving feedback with Emotional Intelligence (EI)

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 2nd – 4th Apr, 2025
2ND BATCH: 15th – 18th July, 2025
3RD BATCH: 11th – 14th Nov, 2025