Best Practices in Airline Passenger Administration

Objectives:
• Understand the key aspects of airline passenger administration
• Develop skills to ensure a memorable customer experience at every customer touch point
• Learn conflict management and soft skills for effective passenger handling
• Review international passenger and baggage handling standards
Course Content:
• Customer Service Best Practices
• Conflict Management
• Soft Skills Development
• International Passenger and Baggage Handling Standards
• Departure Control System (DCS) and Amadeus Altéa e-learning

METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH:28th – 31st Jan, 2025
2ND BATCH:27th – 30th May, 2025
3RDBATCH:14th – 17th Oct, 2025