Conflict Resolution and Negotiation Skills for Entrepreneurs

Objectives

• Understand the principles of conflict resolution and negotiation in business.
• Develop effective strategies for managing and resolving conflicts.
• Enhance negotiation skills to achieve favorable business outcomes.
• Build stronger relationships with stakeholders through effective communication and negotiation.

Content

Introduction to Conflict Resolution

• Understanding the nature and causes of conflict in business
• The importance of conflict resolution for entrepreneurs
• Different conflict resolution styles and approaches
• Assessing when to resolve conflict internally vs. externally

Negotiation Fundamentals

• Key principles of successful negotiation
• Preparing for a negotiation: setting objectives and understanding needs
• The role of active listening and effective communication in negotiation
• Common negotiation tactics and strategies

Advanced Conflict Resolution Techniques

• Managing difficult conversations and high-stakes conflicts
• Mediating disputes between stakeholders, partners, or employees
• Strategies for defusing tension and building trust
• Negotiating in emotionally charged situations

Practical Negotiation Skills for Entrepreneurs

• Real-life case studies of business negotiations
• Collaborative vs. competitive negotiation styles
• Win-win strategies for mutually beneficial outcomes
• Handling post-negotiation follow-ups and agreements

DATE:

1ST BATCH:        28th Apr – 1st May, 2026       

2ND BATCH:      18th – 21st Aug, 2026 

3RD BATCH:       15th – 18th Dec, 2026