Creative Problem-Solving and Decision-Making Skills
Course Overview
• Apply a four-step process to systematically solve problems and decide on appropriate solutions.
• Use methods and tools (systematic process and fishbone diagramming) to discover the underlying cause of a problem.
• Use brainstorming, and several other creative thinking techniques to generate possible solutions to the problem.
• Identify the best choice from various options.
• Use the following decision-making techniques: Pro/Con, Force Field Analysis, Decision Matrix, Feasibility/Capability Analysis, and Cost/Benefit Analysis.
• Create an Action Plan to implement the appropriate solution.
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Define the problem:
• Find out your problem-solving style: Self-assessment.
• Systematic Problem Definition.
• Systematic Problem Definition.
• Fish Bone Diagrams / Ishikawa/ Cause and Effect diagrams.
Find Creative Solutions using creativity tools:
• Brainstorming.
• Reverse Brainstorming.
• SCAMMPERR.
• Mind Mapping.
• De Bono’s 6 Thinking Hats.
Evaluate and Select solution:
• Pro’s and Con’s.
• Force field analysis.
• Decision Matrix
• Cost/Benefit Analysis.
• Feasibility/Capability Analysis.
Implement solution and create an action plan:
• Create an action plan.
• Break solution into action steps.
• Prioritize actions and assign roles.
• Follow-up at milestones.
FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.
1ST BATCH: Monday, March 30, 2026 — Thursday, April 2, 2026.
2ND BATCH: Tuesday, July 21, 2026 — Friday, July 24, 2026.
3RD BATCH: Tuesday, November 17, 2026 — Friday, November 20, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
