Critical Thinking and Problem Solving for Public Service Leaders

Critical Thinking and Problem Solving for Public Service Leaders

OBJECTIVES
Critical Thinking and Problem Solving for Public Service Leaders
Course Description
This course equips public service leaders with essential critical thinking and problem-solving skills to navigate complex challenges effectively. Participants will learn to analyze situations from multiple perspectives, make informed decisions, and develop innovative solutions to improve public service delivery.
Learning Objectives
• Understand the importance of critical thinking and problem-solving in public service leadership
• Develop analytical skills to identify and define problems accurately
• Apply various problem-solving techniques and strategies
• Enhance decision-making abilities based on evidence and sound reasoning
• Foster creativity and innovation in problem-solving
• Communicate and implement solutions effectively
Course Content
Introduction to Critical Thinking and Problem Solving
• Definition and importance of critical thinking and problem-solving
• Characteristics of effective public service leaders
Identifying and Defining Problems
• Gathering and analyzing relevant information
• Recognizing underlying issues and root causes
• Framing problems effectively
Problem-Solving Techniques and Strategies
• Brainstorming and idea generation
• Analytical tools (e.g., SWOT analysis, cause-and-effect diagrams)
• Decision-making frameworks (e.g., cost-benefit analysis, decision trees)
Evaluating and Selecting Solutions
• Assessing the feasibility and potential impact of solutions
• Considering ethical implications and stakeholder perspectives
• Prioritizing and selecting the most appropriate solutions
Implementing and Evaluating Solutions
• Developing an implementation plan
• Communicating and collaborating with stakeholders
• Monitoring and evaluating the effectiveness of solutions
Fostering a Culture of Critical Thinking and Innovation
• Encouraging a growth mindset and continuous learning
• Promoting a collaborative and inclusive problem-solving environment
• Recognizing and rewarding innovative thinking and problem-solving
Case Studies and Practical Applications
• Analyzing real-world public service challenges
• Applying critical thinking and problem-solving skills to develop solutions
• Sharing best practices and lessons learned

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH:        14th – 17th Jan,                 2025      

2ND BATCH:       20th – 23rd May,             2025
3RDBATCH:        23rd – 26th Sept,              2025