Developing Positive Relationships at Work

Objective:
• Enhance interpersonal skills to build positive relationships with colleagues and stakeholders.
• Foster a collaborative and supportive work environment.
• Develop strategies for effective conflict resolution and communication.
Course Content:
Understanding Positive Relationships at Work
• Establishing the importance of positive relationships in the workplace.
o Benefits of positive relationships.
o Impact of positive relationships on teamwork and productivity.
Interpersonal Communication Skills
• Improving verbal and non-verbal communication.
o Active listening techniques.
o Assertiveness and empathy in communication.
Building Trust and Rapport
• Developing trust and rapport with colleagues.
o Strategies for building trust.
o Maintaining positive relationships over time.
Conflict Resolution Strategies
• Identifying sources of conflict in the workplace.
o Techniques for resolving conflicts constructively.
o Mediation and negotiation skills.
Teamwork and Collaboration
• Promoting teamwork and collaboration among team members.
o Effective team-building activities.
o Strategies for enhancing collaboration.
Emotional Intelligence in Relationships
• Developing emotional intelligence (EI) skills.
o Understanding emotions in oneself and others.
o Managing emotions effectively in the workplace.
Cultural Sensitivity and Diversity
• Recognizing and respecting cultural differences.
o Creating an inclusive workplace culture.
o Strategies for working effectively in diverse teams.
Feedback and Recognition
• Giving and receiving constructive feedback.
o Importance of recognition and appreciation.
o Techniques for providing effective feedback.
Work-Life Balance and Well-being
• Promoting work-life balance among colleagues.
o Stress management techniques.
o Supporting well-being in the workplace.

FOR WHOM:
Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 23rd – 26th Apr, 2024
2ND BATCH: 27th – 30th Aug, 2024
3RD BATCH: 10th – 13th Dec, 2024