Enhancing Communication and Interpersonal Skills

Objective:
The workshop aims to equip participants with effective communication techniques and interpersonal skills to thrive in diverse professional environments. By the end of the workshop, participants will:
• Understand the importance of communication and interpersonal skills in professional settings.
• Develop active listening skills to enhance understanding and empathy.
• Learn verbal and non-verbal communication strategies to convey messages effectively.
• Explore techniques for managing conflicts and resolving interpersonal issues.
• Enhance their assertiveness and negotiation skills to achieve positive outcomes.
• Practice techniques for giving and receiving constructive feedback.
• Cultivate empathy and emotional intelligence for better interpersonal relationships.
• Develop strategies for building rapport and networking professionally.
Course Content:
Foundations of Communication
• Understanding the fundamentals of communication
• The importance of effective communication in the workplace
• Types and barriers of communication
Active Listening and Empathy
• Developing active listening skills
• Practicing empathetic communication
• Overcoming barriers to empathetic listening
Verbal and Non-verbal Communication
• Verbal communication techniques and language choices
• Understanding the impact of non-verbal cues
• Body language and its role in effective communication
Conflict Management and Resolution
• Identifying sources of conflict in the workplace
• Strategies for managing conflicts constructively
• Techniques for resolving interpersonal conflicts
Assertiveness and Negotiation
• Understanding assertive communication
• Techniques for expressing needs and opinions assertively
• Basics of negotiation and conflict resolution
Giving and Receiving Feedback
• Importance of feedback in personal and professional growth
• Providing constructive feedback effectively
• Receiving feedback gracefully and implementing it
Cultivating Empathy and Emotional Intelligence
• Understanding empathy and its role in interpersonal relationships
• Developing emotional intelligence for effective communication
• Enhancing self-awareness and empathy towards others
Building Rapport and Networking
• Strategies for building rapport with colleagues and clients
• Networking skills for professional growth and opportunities
• Leveraging communication and interpersonal skills for networking success

FOR WHOM:
All professionals, Team Leaders, Supervisors, Managers, Technical Staff, Key Communicators, Admin Staff and Customer Service Staff in various segments of the organization in both the Public and Private Sectors.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.
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DATE:
1ST BATCH: 25th – 28th Mar,2025
2ND BATCH: 8th – 11th July,2025
3RD BATCH: 4th – 7th Nov,2025