Enhancing Employee Relations and Engagement: Strategies for Motivation, Grievance Management, Conflict Resolution, and Discipline
Course Overview
Enhancing Employee Relations and Engagement: Strategies for Motivation, Grievance Management, Conflict Resolution, and Discipline
Objective:
This course aims to equip participants with comprehensive knowledge and practical skills in managing employee relations and fostering engagement within the workplace. By the end of the course, participants will:
• Understand the importance of employee relations and engagement in organizational success.
• Learn effective motivational techniques to boost employee morale and productivity.
• Develop strategies for identifying, addressing, and resolving employee grievances in a timely and fair manner.
• Acquire conflict resolution skills to manage and mitigate workplace conflicts constructively.
• Gain insights into disciplinary procedures and techniques for handling disciplinary issues with fairness and consistency.
• Explore best practices for promoting a positive work culture and enhancing employee engagement and satisfaction.
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Introduction to Employee Relations and Engagement
• Importance of employee relations
• Factors influencing employee engagement
• Role of employee relations in organizational performance
Motivation in the Workplace
• Theories of motivation (e.g., Maslow’s Hierarchy of Needs, Herzberg’s Two-Factor Theory)
• Strategies for enhancing employee motivation
• Recognition and rewards programs
Grievance Management
• Understanding employee grievances
• Procedures for handling grievances
• Investigative techniques and conflict resolution methods
Conflict Resolution Techniques
• Types and sources of workplace conflicts
• Conflict resolution styles (e.g., collaborative, compromising, accommodating)
• Mediation and negotiation skills
Discipline in the Workplace
• Importance of discipline in organizational culture
• Progressive discipline approach
• Legal considerations and ethical practices in disciplinary actions
Promoting Employee Engagement
• Creating a positive work environment
• Employee feedback mechanisms
• Team-building activities and initiatives
Case Studies and Practical Exercises:
• Real-life case studies and scenarios related to employee relations and engagement
• Role-playing exercises for practicing conflict resolution and disciplinary techniques
FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.
1ST BATCH: Monday, March 16, 2026 — Thursday, March 19, 2026.
2ND BATCH: Tuesday, July 7, 2026 — Friday, July 10, 2026.
3RD BATCH: Tuesday, November 3, 2026 — Friday, November 6, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
