Essential Personal Assistants and Secretaries Skills

OBJECTIVE
• Adapt to the manager’s needs and style of working
• Take initiative when needed
• Develop social intelligence
• Develop basic business acumen
• Understand the importance of office management
• Listen actively
• Represent your manager
• Handle difficult people and situations

CONTENT
Working with your Manager
• Competencies of an Elite PA/EA
• Communication Evolution Tool
• Adjusting Your Style for a Better Approach:

Managing the Office
• Delegation Below, Sideways and Upwards
• Rules for Successful Delegation
• Delegating to Profiles
• Negotiation with Multiple Managers

Social Media Management
• Steps to Help You Manage Social Media
o How Often:
o Dealing with Negative Comments:
o Do I Need to Check with Anyone?
o If in Doubt, Don’t Post It!!!
o Using Photos/Videos – rules
o Sharing Information:
o Engagement:
o Monitoring:
o Physical Posting vs Auto Posting:

Work – Life Balance
• Distress versus Eustress?
• Causes of Stress
• Major Signs and Symptoms of Stress
• Control your Cortisol
• Mindfulness

FOR WHOM:
Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries and others who perform related duties in the workplace.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 4th – 7th Mar, 2025
2ND BATCH: 17th – 20th June, 2025
3RD BATCH: 21st – 24th Oct, 2025