Mastering Conflict Resolution and Communication in the Workplace
Course Overview
- Improve conflict resolution skills in a professional environment.
- Develop effective communication techniques to address workplace conflicts.
- Enhance emotional intelligence and active listening skills.
- Learn strategies for creating a collaborative and harmonious work environment.
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Understanding Conflict in the Workplace
- Types and causes of workplace conflicts
- The impact of unresolved conflict on team dynamics
- Recognizing early signs of conflict
- Conflict resolution models and approaches
Effective Communication Techniques
- Verbal and non-verbal communication skills
- Active listening and empathy in communication
- Framing messages for clarity and understanding
- Techniques for giving and receiving feedback
Emotional Intelligence in Conflict Resolution
- Role of emotional intelligence in managing conflict
- Recognizing and managing emotions in yourself and others
- Building self-awareness and self-regulation
- Developing empathy for better conflict management
Creating a Collaborative Work Environment
- Strategies for fostering collaboration and teamwork
- Building trust and respect among colleagues
- Managing difficult conversations constructively
- Conflict prevention techniques and maintaining positive relationships
1ST BATCH: Tuesday, April 28, 2026 — Friday, May 1, 2026.
2ND BATCH: Thursday, February 12, 2026 — Thursday, February 12, 2026.
3RD BATCH: Tuesday, December 15, 2026 — Friday, December 18, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
