Excellence in Life and Property Insurance Administration
Course Overview
Understand the core principles and administrative processes in life and property insurance.
Learn best practices for managing policy lifecycle, underwriting support, and claims administration.
Explore regulatory requirements and compliance standards guiding insurance administration.
Gain practical knowledge to improve efficiency, customer service, and operational excellence in insurance organizations.
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦35000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦35000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦35000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Introduction to Life and Property Insurance Administration
Overview of Insurance Administration: Roles and responsibilities in life and property insurance.
Types of Insurance Products: Life policies, annuities, property, and casualty insurance.
Key Stakeholders: Policyholders, insurers, brokers, and regulators.
Policy Administration and Lifecycle Management
Policy Issuance Processes: Application review, underwriting support, and policy documentation.
Policy Servicing: Endorsements, renewals, and policy updates.
Records Management: Maintaining accurate and secure policy records.
Underwriting Support and Risk Assessment
Basics of Underwriting: Risk evaluation and classification in life and property insurance.
Documentation and Compliance: Ensuring completeness and regulatory adherence.
Use of Technology: Automated underwriting systems and data-driven decision-making.
Claims Administration and Settlement
Claims Processing Workflow: Notification, assessment, validation, and settlement.
Fraud Detection in Claims: Identifying suspicious claims and red flags.
Customer Communication: Managing client expectations during claims processing.
Regulatory Compliance and Governance
Insurance Regulations: Compliance with local and international standards.
Internal Controls: Policies and procedures to ensure operational integrity.
Audit and Reporting: Preparing for internal and external audits.
Customer Service Excellence in Insurance Administration
Client Relationship Management: Delivering high-quality service to policyholders.
Handling Complaints and Disputes: Effective resolution strategies.
Service Delivery Standards: Improving turnaround time and service quality.
1ST BATCH: Monday, March 16, 2026 — Thursday, March 19, 2026.
2ND BATCH: Tuesday, July 14, 2026 — Friday, July 17, 2026.
3RD BATCH: Tuesday, November 10, 2026 — Friday, November 13, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
