Excellence Skills for Executive Secretaries and PA’s

OBJECTIVE
At the end of the workshop, participants will be equipped to:
• Improve their existing skills
• Understand how to develop their role
• Learn how to write more effective correspondence
• Learn how to give memorable presentations
• Be aware of how to be more proactive
• Understand ways in which they can expand their knowledge of their company and business area
• Learn ways to manage their managers
• Discuss interpersonal intelligence and how it can improve their working practice
• Be aware of how they can take some control over their time and work output

CONTENT
• Building on existing skills
What is your role?
Organizational skills
Planning and prioritizing

• Developing the role
Ways to become more proactive
Take some control over your work load
Discuss how you can expand your knowledge of the business

• The importance and value of communication skills
Why are communication skills so important?
Talk about how to be more assertive in the workplace
Learn to delegate
Learn how to structure reports

• Managing your manager and raising your profile
Image management
Building an effective working relationship with your manager
What is expected of you?
Understand how to be effective in meetings

• Interpersonal intelligence
Understanding people
Expressing yourself with clarity
Asserting your needs
Influencing skills

FOR WHOM:
Senior secretaries, confidential secretaries, Pas’ and Administrative staff who want to develop and enhance their role within their organization

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.
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DATE:
1ST BATCH: 6th – 9th May, 2025
2ND BATCH: 19th – 22nd Aug, 2025
3RD BATCH: 16th – 19th Dec, 2025