Foundation Skills for Personal Assistants and Secretaries

Objective:
• Equip participants with essential skills and knowledge to excel as Personal Assistants (PAs) and Secretaries.
• Develop proficiency in administrative tasks, communication, and organization.
• Enhance productivity and efficiency in the workplace.
Course Content:
Foundation Skills for Personal Assistants and Secretaries
• Role and Responsibilities of a PA/Secretary
o Understanding the duties and expectations of a Personal Assistant (PA) or Secretary.
o Exploring the importance of confidentiality, discretion, and professionalism.
• Effective Communication Skills
o Enhancing verbal and written communication skills.
o Developing active listening and effective questioning techniques.
• Time Management and Organization
o Techniques for prioritizing tasks and managing time effectively.
o Implementing strategies for organizing information and maintaining schedules.
• Office Technology and Tools
o Utilizing office software such as Microsoft Office (Word, Excel, Outlook).
o Managing emails, calendars, and appointments.
• Business Correspondence and Documentation
o Writing professional emails, memos, and reports.
o Understanding formatting, grammar, and proofreading techniques.
• Meeting and Event Coordination
o Planning and organizing meetings, conferences, and events.
o Developing agendas, taking minutes, and coordinating logistics.
• Customer Service and Relationship Management
o Providing excellent customer service to internal and external stakeholders.
o Building and maintaining professional relationships.
• Problem-Solving and Decision Making
o Identifying issues and applying problem-solving techniques.
o Making informed decisions and handling challenges effectively.
• Ethics and Professionalism
o Upholding ethical standards and codes of conduct.
o Demonstrating professionalism in all interactions and tasks.

FOR WHOM:
Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries, Team Leaders and others who perform related duties in the workplace.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 4th – 7th Mar, 2025
2ND BATCH: 17th – 20th June, 2025
3RD BATCH: 14th – 17th Oct, 2025