GRIEVANCE, DISCIPLINE AND DISMISSALS COURSE

Introduction to Grievance, Discipline and Dismissals • Definition and importance of grievance, discipline, and dismissals • Legal framework and relevant laws and regulations Grievance Handling • Grievance procedures and policies • Conducting grievance investigations • Resolving grievances through informal and formal processes Discipline and Dismissals • Principles of natural justice and procedural fairness • Grounds for discipline and dismissal • Progressive discipline and corrective action Conducting Disciplinary Investigations and Hearings • Planning and preparing for investigations and hearings • Gathering evidence and conducting interviews • Ensuring confidentiality and protecting privacy Documentation and Record-keeping • Importance of documentation in disciplinary actions • Best practices for maintaining records and files • Ensuring compliance with legal requirements Preventing and Resolving Workplace Conflicts • Identifying and addressing workplace conflicts early • Fostering a positive and respectful work environment • Promoting open communication and conflict resolution skills Case Studies and Best Practices • Analyzing real-world examples and case studies • Discussing best practices and lessons learned • Developing action plans for implementing effective grievance, discipline, and dismissal practices

1ST BATCH: Tuesday, March 24, 2026 — Friday, March 27, 2026.

2ND BATCH: Tuesday, July 14, 2026 — Friday, July 17, 2026.

3RD BATCH: Tuesday, November 10, 2026 — Friday, November 13, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.