Hotel and Hospitality Management Training

Hotel and Hospitality Management Training
Objectives:
• Understand the fundamentals of hotel and hospitality management
• Develop skills in managing hotel operations effectively
• Learn about customer service excellence in the hospitality industry
Course Content:
• Introduction to Hotel and Hospitality Management
• Overview of the hospitality industry
• Key roles and responsibilities in hotel management
• Hotel Operations Management
• Front office operations
• Housekeeping and maintenance
• Food and beverage management
• Customer Service in Hospitality
• Importance of customer satisfaction
• Handling guest complaints
• Building customer loyalty and retention strategies

FOR WHOM:
Hotel Managers, Decision Makers, Human Resources Managers, Heads of Department, Supervisors and others who performed related functions

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities

DATE:
1ST BATCH:        4th – 7th Feb, 2025        

2ND BATCH:       9th – 11th June, 2025
3RD BATCH:        21st – 24th Oct, 2025