Hotel and Hospitality Practice Training

Objectives:
• Gain a comprehensive understanding of hotel and hospitality operations
• Develop practical skills essential for success in the hospitality industry
• Learn best practices for delivering exceptional guest experiences
Course Content:
• Introduction to Hotel and Hospitality Industry
• Overview of the hospitality sector
• Key players and their roles
• Front Office Operations
• Reservation systems
• Check-in and check-out procedures
• Guest services
• Housekeeping Management
• Room cleaning procedures
• Linen management
• Maintenance coordination
• Food and Beverage Service
• Restaurant operations
• Bar management
• Catering services
• Revenue Management
• Pricing strategies
• Demand forecasting
• Yield management
• Customer Relationship Management
• Guest satisfaction
• Loyalty programs
• Handling guest feedback

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities

DATE:

1ST BATCH:        21st – 24th Jan, 2025     

2ND BATCH:       20th – 23rd May, 2025

3RD BATCH:       7th – 10th Oct, 2025