Integrating Robotics in Public Sector Operations and ServiceDelivery

• Understand the role and potential of robotics in modernizing public sector operations
• Equip public service leaders and managers with strategies for robotics integration
• Strengthen efficiency, accuracy, and citizen-focused service delivery through automation
• Foster a culture of innovation, accountability, and technology-driven governance

Course Outline

Introduction to Robotics in Public Sector

• Overview of robotics technologies: RPA, AI-enabled robots, and autonomous systems
• Benefits of robotics for efficiency, transparency, and service quality
• Challenges and risks associated with robotics adoption in government
• Case studies of successful robotics integration in public services

Robotics for Operational Efficiency

• Automating repetitive and administrative tasks
• Workflow optimization and error reduction using robotics
• Enhancing decision-making and resource allocation
• Monitoring and measuring performance improvements

Robotics in Service Delivery

• Enhancing citizen services through automation (e.g., payments, licensing, permits)
• Robotic process automation (RPA) for high-volume public interactions
• Integration with digital platforms for seamless service experiences
• Evaluating the impact on accessibility, speed, and customer satisfaction

Leadership and Change Management

• Preparing teams for robotics integration
• Managing resistance and fostering employee engagement
• Developing digital skills and capabilities among staff
• Aligning robotics initiatives with organizational goals

Governance, Ethics, and Compliance

• Regulatory and legal considerations for robotics adoption
• Ensuring ethical use of autonomous systems
• Data privacy, cybersecurity, and accountability frameworks
• Building trust with stakeholders and the public

Future Trends and Continuous Improvement

• Emerging robotics technologies and applications in government
• Strategic planning for sustainable robotics adoption
• Continuous monitoring, evaluation, and optimization
• Preparing for hybrid human-robot work environments

DATE:
1ST BATCH: 10th – 13th Feb, 2026
2ND BATCH: 9th – 12th June, 2026
3RD BATCH: 6th –  9th Oct, 2026