Intercultural Communication Course

OBJECTIVE:
This intercultural communication training course teaches you how to overcome challenges in dealing with clients, colleagues, and business partners from different cultural backgrounds. The course also focus on the challenges faced by participants themselves in entering new markets, managing teams and running supply chain management and dealing with issues raised by multinational colleagues and management within their organisation.
At the end of this Intercultural Communication training course, you will learn to:
• Communicate successfully with international colleagues, clients, and business partners
• Work successfully with new and existing overseas markets
• Adapt successfully to different organisation styles
• Analyse and adapt to different management styles
• Apply practical tools and techniques to help you manage internationally

CONTENT:
The Importance of Cultural Awareness and The Key Theoretical Principles
• Why culture matters
• The culture filters
• The islands activity
• Key principles in intercultural theory
• How to apply the key principles in practice

Managing Client Expectations
• Key theories influencing client expectations and how they work
• Analysis of critical incidents regarding client expectations
• principle of client expectations
• Critical incident methodology and how to use it
• Adapting successfully to cultural differences

Communication
• Key theoretical issues in communication
• Key national communication issues
• The RADAR Communication tool
• Dealing with Presentations
• Dealing with Meetings
• Dealing with Negotiations
• Dealing with Networking and Relationship Building

Operations Management
• Key theoretical points and application
• Adapting to different attitudes to timekeeping and delivery
• International teamworking – key issues and how to adapt
• Adapting to company and national differences regarding working hours and routines
• Analysis of critical incidents

Leadership
• Key theoretical issues in intercultural management and how to apply them
• Management and leadership styles
• Gender issues in management and leadership

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 6th – 9th Feb, 2024
2ND BATCH: 19th – 21st June, 2024
3RD BATCH: 8th – 11th Oct, 2024