IT Service Management

Objectives:
• Understand core concepts of IT service management
• Develop, integrate, and manage robust IT processes
• Identify differences between various IT service management frameworks
• Design, implement, and manage world-class IT infrastructures
• Implement deployment strategies for IT service management
Course Content:
• Introduction to Core ITSM Applications
• Service Catalog and Request Fulfillment
• Incident Management
• Problem Management
• Change Management
• ITSM Supporting Applications: Configuration Management, Knowledge Management, and ITSM Professional Applications
Who Can Attend:
• IT professionals seeking to enhance their knowledge of IT service management
• Individuals interested in learning about ITIL, COBIT, and other IT service management frameworks
• Those looking to optimize IT assets, strategies, and resources within their organization

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities
.

DATE:
1ST BATCH: 28th – 31st Jan, 2025
2ND BATCH: 1st – 4th July, 2025