Leadership and Crisis Management Skills

OBJECTIVE:
By the end of this training course, participants will be able to:
• Understand individual and collective psychology and organisational dynamics in crises and emergencies
• Analyse and make rational decisions in before, during and after crises and emergencies
• Lead teams and organisations in crises and emergencies
• Solve problems and manage crises and emergencies
• Understand and apply ethical factors in crisis and emergency leadership

CONTENT:
Rational Decision-Making in Crises and Emergencies
• Instinct, intuition, and reason
• Rational decision-making processes
• Individual and collective Decision-Making
• Psychology & human behaviour, solutions to improve your Decision Making
• Delegation through mission-based leadership
• Structured hierarchical planning and operations
Psychology and Dynamics of Crises and Emergencies
• The nature of crises and emergencies
• Individual psychology under crisis
• Collective psychology under crisis
• Evolution and dynamics of crises and emergencies
• Crises and emergencies don’t just work 8 hour days
• Tasks of leaders before, during, and after a crisis

Leading Teams and Organizations
• Roles and responsibilities of leaders in crises and emergencies
• Crisis management organization
• Creating effective and efficient teams through rapid teambuilding
• Creating effective and efficient interagency cooperation and collaboration
• Organizational & team dynamics: morale, cohesion, mood, unity of purpose
• Principles of operational command and leadership

Solving the Problem: Managing the Crisis or Emergency
• Seeking cause & effect to solve problems, not blame or responsibility
• Creating and running a crisis/emergency Command Centre
• Elements of risk management: prevention, response, containment & recovery
• Principles of business continuity and crisis operations
• Information gathering and situational awareness
• Operational rhythm, routines, and information management

Ethical Factors in Crisis Leadership
• Caring for subordinates and their families
• The leader’s self-care
• Responsibilities to authorities, the public and/or victims
• Managing and leveraging Social Media
• After-action review and lessons learned processes
• Preparing for the next crisis

FOR WHOM:
Managers, Team Leaders and Supervisors, Emergency & Crisis Management Professionals.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 11th – 14th Mar, 2025
2ND BATCH: 24th – 27th June, 2025
3RD BATCH: 21st – 24th Oct, 2025