Management Skills for Secretaries and Administrative Support Staff: Enhancing Efficiency and Productivity

Objective:
• Develop key management skills essential for secretaries and administrative support staff.
• Enhance organizational and time management abilities.
• Improve communication and interpersonal skills within the workplace.
• Master the use of technology and tools for efficient office management.
• Foster a proactive approach to problem-solving and decision-making.
• Strengthen the ability to support executive management effectively.
Course Content:
Introduction to Management Skills
• Understanding the role of secretaries and administrative support staff.
• Key management skills required for administrative excellence.
Organizational Skills and Time Management
• Techniques for effective organization and prioritization.
• Time management strategies to increase productivity.
• Managing multiple tasks and deadlines efficiently.
Communication Skills
• Developing effective verbal and written communication skills.
• Professional email and telephone etiquette.
• Active listening and feedback techniques.
Interpersonal Skills and Teamwork
• Building strong working relationships with colleagues and executives.
• Conflict resolution and negotiation skills.
• Teamwork and collaboration best practices.
Technology and Office Tools
• Utilizing office software (e.g., Microsoft Office Suite) for productivity.
• Introduction to project management tools and software.
• Leveraging technology for virtual meetings and communication.
Document Management and Filing Systems
• Best practices for document management and filing.
• Ensuring data security and confidentiality.
• Implementing effective filing systems.
Event and Meeting Planning
• Planning and organizing meetings and events.
• Preparing agendas, minutes, and follow-up actions.
• Coordinating logistics and managing resources.
Problem-Solving and Decision-Making
• Developing a proactive approach to problem-solving.
• Critical thinking and analytical skills.
• Effective decision-making processes.
Supporting Executive Management
• Understanding the needs of executives and senior management.
• Providing high-level administrative support.
• Managing executive schedules and correspondence.
Professional Development and Continuous Improvement
• Identifying opportunities for professional growth.
• Continuous learning and skill enhancement.
• Staying updated with industry trends and best practices.

FOR WHOM:
Secretaries, HR Directors, Managers, Admin and Personnel Managers, All Professionals, Heads and Staff of all other departments involved in Managerial and Technical Report Writing.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 28th – 30th Apr,2025
2ND BATCH: 12th – 15th  Aug , 2025
3RD BATCH: 9th – 12th Dec, 2025