Managing Difficult Staff Situations in Organizations: Best Practices

Managing Difficult Staff Situations in Organizations: Best Practices
OBJECTIVE
This workshop will provide you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.
You will learn how to understand other people’s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course in your day-to-day activities.

CONTENT
Developing an Understanding of Behaviour
• Understand why people behave the way they do
• Emotional impact of behaviours – yours and theirs
• Encouraging others to change non-productive work behaviour styles

Forging Positive Working Relationships
• Adopting a positive approach to your relationships with others
• Creating an open and honest working environment through constructive feedback

Managing Difficult People
• Recognise negative and aggressive behaviour patterns
• Understand and manage the situation rather than the person
• Identifying and dealing with the underlying causes of difficult behaviour

Adopting a Confident, Professional and Appropriate Style
• Managing feedback on the impact of personal communication
• Recommendations to build a confident and professional approach
• A toolkit to be combined and adapted to suit your individual situation

FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.
Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 28th – 31st Jan,2025
2ND BATCH: 20th – 23rd May,2025
3RD BATCH: 1st – 4th  Sept,2025