The key objective of this training course is to empower professionals to—
• gain and apply the knowledge and skills covering all important and major branches of banking operations
• assume dynamic responsibilities and successfully meet or exceed expectations from one’s roles
• devise effective strategies and implement them to enhance existing systems and processes within one’s organisation to meet market demands
• review and prevent the impact of fraud and other challenges on the success of the business, thereby protecting one’s organisation and securing one’s future in turn
• train other professionals on key focus areas related to banking operations management
• acquire a dynamic skillset and capabilities to confidently accept any role or assignment provided to you
• apply one’s logical reasoning and multitasking skills to shuffle between responsibilities, doing justice to both
• work with advanced technologies and systems to increase the efficiency of banking operations
• contribute to organisational development and success through operational excellence and effective risk management
• gain confidence, experience and capabilities to work with any other organisation, thus fostering faster career growth and progression
• work at par with other formally trained professionals in the market, thus staying relevant and competitive and helping one’s career develop
Course Content
Types of Banks and their Operations
• Commercial banks
• Exchange banks
• Industrial banks
• Agricultural or co-operative banks
• Savings banks
• Central banks
Types of Bank Accounts
• Current account
• Savings account
• Recurring deposit account
• Fixed deposit account
Types of Banking Services
• Individual banking
• Business banking
• Digital banking
• Loans
Types of Internet Banking
• Informational
• Communicative
• Transactional
Types of Banking Risks
• Credit risk
• Market risk
• Operational risk
• Liquidity risk
• Business risk
• Reputational risk
• Systemic risk
• Moral hazard
Operational Challenges Faced by Banks
• Increased regulatory pressure
• Increased capital demands
• A slow economy
• Lack of skill in technology platforms
• Alternative competition
Drivers/Influencers of Operational Excellence in Banking Operations
• Changing customer expectations
• New technology
• Talent, training and staffing
• Competitive pressures
• Deposit operations and compliance
• Credit operations
• Wealth and cash management
Importance of Technology in Banking Operations
• Increase in efficiency
• Handling of information
• Cost reduction
• Accuracy
• Customer service
• Easy communication
METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.
DATE:
1ST BATCH: 21st – 24th Jan,2025
2ND BATCH: 27th – 30th May,2025
3RD BATCH: 7th – 10th Oct,2025
25, Queen street, Alagomeji Bus Stop, Yaba, Lagos