Mastering Digital Communication for Executive Assistants

Course Objectives:

• Enhance digital communication skills to improve efficiency and professionalism.
• Develop expertise in managing virtual meetings, emails, and messages.
• Master tools for collaboration and file sharing.
• Build strategies for managing communication across multiple platforms.

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Introduction to Digital Communication Tools

Content:

• Overview of essential communication tools (email, messaging platforms, video conferencing).
• Understanding digital etiquette for professional communication.
• Managing email inboxes effectively: organization and prioritization.
• Introduction to virtual meeting platforms (Zoom, Microsoft Teams, Google Meet).
• Practical tips for managing calendars, invites, and scheduling through digital tools.

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Writing Professional Emails and Messages

Content:

• Crafting clear, concise, and professional emails.
• Email subject lines, greetings, and signatures.
• Tone, style, and language in digital communication.
• Managing attachments, links, and formatting in emails.
• Best practices for responding to emails efficiently.
• Instant messaging etiquette and best practices for messaging platforms (Slack, Teams).

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Virtual Meeting Management and Collaboration

Content:

• Preparing for and scheduling virtual meetings.
• Tips for effective virtual meeting facilitation.
• Managing breakout rooms, screen sharing, and participant engagement.
• Handling technical issues and troubleshooting basic problems.
• Collaborating on shared documents (Google Docs, Microsoft OneDrive).

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Digital Communication Security and Efficiency

Content:

• Understanding digital security and privacy for confidential communication.
• Recognizing phishing and other common threats.
• Streamlining communication through automation tools (email templates, scheduling apps).
• Leveraging AI and other tools to manage routine tasks.
• Final tips for balancing multiple communication platforms and staying organized.

DATE:
1ST BATCH: 8th – 11th Apr, 2025
2ND BATCH: 22nd – 25th July, 2025
3RD BATCH: 18th – 21th Nov, 2025