Mastering Effective Communication: Communicating with Confidence

Objective:
• Develop confidence in verbal and non-verbal communication skills.
• Enhance clarity and effectiveness in conveying messages.
• Build rapport and trust with different audiences.
• Overcome communication barriers and challenges.
• Learn techniques to handle difficult conversations with confidence.
• Improve presentation skills and public speaking abilities.
Course Content:
Understanding Effective Communication
• Develop a clear understanding of the importance of effective communication.
o Overview of communication models and theories.
Verbal Communication Skills
• Techniques for clear and confident verbal communication.
o Improving vocal tone and modulation.
o Using appropriate language and vocabulary.
Non-verbal Communication Skills
• Understanding and using body language effectively.
o Gestures, facial expressions, and eye contact.
o Body posture and spatial awareness.
Building Rapport and Trust
• Strategies to build rapport and trust with different audiences.
o Active listening skills.
o Empathy and understanding diverse perspectives.
Overcoming Communication Barriers
• Identifying common communication barriers and overcoming them.
o Cultural differences and language barriers.
o Techniques for effective communication in challenging situations.
Handling Difficult Conversations
• Techniques for handling difficult conversations with confidence.
o Assertiveness and conflict resolution skills.
o Managing emotions and maintaining professionalism.
Presentation Skills and Public Speaking
• Techniques for effective presentations and public speaking.
o Structuring a presentation for impact.
o Overcoming nervousness and speaking with confidence.
Feedback and Continuous Improvement
• Seeking feedback and continuous improvement in communication skills.
o Self-assessment and reflection.
o Developing a personal action plan for ongoing improvement.

FOR WHOM:
Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 16th – 19th Apr, 2024
2ND BATCH: 20th – 23rd Aug, 2024
3RD BATCH: 3rd – 6th Dec, 2024