Mastering Interaction Skills for Impact and Influence

Objective:
• Develop effective interaction skills to enhance personal impact and influence in professional and social settings.
• Learn strategies to build rapport, communicate persuasively, and achieve desired outcomes through effective interactions.
• Gain confidence in handling challenging interactions and influencing others positively.
Course Content:
Interaction Skills Fundamentals
• Understand the importance of interaction skills in personal and professional success.
o Importance of effective communication and interaction skills
o Impact of interactions on relationships and outcomes
Building Rapport and Relationships
• Learn techniques to build rapport quickly and establish positive relationships.
o Active listening skills
o Empathy and understanding
Effective Communication Strategies
• Develop persuasive communication skills to influence others effectively.
o Art of persuasion
o Body language and non-verbal communication
Handling Challenging Interactions
• Gain confidence in managing difficult interactions and conflicts.
o Conflict resolution techniques
o Assertiveness and diplomacy
Negotiation Skills
• Learn negotiation techniques to achieve win-win outcomes.
o Principled negotiation
o Negotiation tactics and strategies
Influencing Others Positively
• Understand the principles of influence and how to apply them.
o Building credibility and trust
o Leveraging influence ethically
Presentation Skills
• Develop effective presentation skills to communicate ideas clearly and convincingly.
o Structuring presentations
o Engaging and influencing an audience
Networking and Relationship Building
• Learn strategies for effective networking and relationship building.
o Networking techniques
o Building and maintaining professional relationships
Handling Different Personality Types
• Understand different personality types and how to interact with them effectively.
o Personality assessment and understanding
o Adapting communication styles
Emotional Intelligence in Interactions
• Enhance emotional intelligence to navigate interpersonal dynamics.
o Self-awareness and self-regulation
o Empathy and social skills

FOR WHOM:
Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 2nd – 5th Apr, 2024
2ND BATCH: 13th – 16th Aug, 2024
3RD BATCH: 26th – 29th Nov, 2024