Mastering Negotiation and Conflict Management in Organizational Settings

Objective:
• Develop essential negotiation skills to achieve successful outcomes in various organizational contexts.
• Learn effective conflict management strategies to resolve disputes and foster productive working relationships.
• Gain insights into the role of communication, empathy, and problem-solving in negotiation and conflict resolution.
• Enhance leadership abilities by mastering negotiation and conflict management techniques.
Course Content:
Fundamentals of Negotiation
• Understand the basic principles and concepts of negotiation.
• Learn about different negotiation styles and approaches.
Preparation and Planning for Negotiation
• Develop strategies for setting objectives and preparing for negotiations.
• Learn how to analyze interests, alternatives, and BATNAs (Best Alternative to a Negotiated Agreement).
Communication and Persuasion in Negotiation
• Enhance communication skills for effective negotiation.
• Learn techniques for building rapport, active listening, and persuasive communication.
Conflict Management Strategies
• Understand the nature and sources of conflicts in organizational settings.
• Explore various conflict resolution techniques, including negotiation, mediation, and arbitration.
Emotional Intelligence and Empathy
• Develop emotional intelligence and empathy skills for managing conflicts and negotiations.
• Learn how to recognize and manage emotions during negotiations and conflicts.
Problem-Solving and Decision Making
• Develop problem-solving and decision-making skills to resolve conflicts and negotiate agreements.
• Learn techniques for generating options, evaluating alternatives, and making informed decisions.
Negotiation Ethics and Professionalism
• Understand the ethical considerations and professional standards in negotiation.
• Learn how to maintain integrity, fairness, and transparency in negotiations.
Cross-Cultural Negotiation
• Gain insights into cultural differences and their impact on negotiation styles and strategies.
• Learn how to navigate cultural differences and negotiate effectively in diverse environments.
Negotiation in Organizational Contexts
• Apply negotiation skills and conflict management strategies to various organizational situations, such as team dynamics, leadership challenges, and stakeholder management.
Module 10: Practice and Application
• Engage in role-playing exercises, case studies, and simulations to practice negotiation and conflict management skills.
• Receive feedback and guidance from instructors and peers to improve negotiation effectiveness.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 25th – 28th Feb, 2025
2ND BATCH: 9th – 11th June, 2025
3RD BATCH: 7th – 10th Oct, 2025