Mastering Negotiation and Dispute Management Strategies

Objective:
• Understand the principles and techniques of effective negotiation.
• Develop skills to manage and resolve disputes in various contexts.
• Learn strategies for achieving mutually beneficial outcomes in negotiations.
• Enhance communication and interpersonal skills for successful negotiations.
• Gain insights into the role of empathy and emotional intelligence in negotiation.
• Explore alternative dispute resolution methods such as mediation and arbitration.
• Develop confidence and assertiveness in negotiation and conflict resolution.
• Learn to identify and address underlying interests and concerns in negotiations.
• Understand cultural differences and their impact on negotiation dynamics.
• Apply negotiation and dispute management strategies to real-life scenarios.
Course Content:
Introduction to Negotiation
• Definition and importance of negotiation
• Key principles and techniques of negotiation
Communication and Interpersonal Skills
• Effective communication strategies in negotiation
• Building rapport and trust with negotiation counterparts
Preparation and Planning
• Setting negotiation objectives and goals
• Conducting research and gathering information
Strategies for Negotiation
• Competitive vs. collaborative negotiation approaches
• Win-win negotiation techniques
Managing Disputes
• Types of disputes and conflict resolution methods
• Understanding conflict escalation and de-escalation techniques
Emotional Intelligence in Negotiation
• Recognizing and managing emotions in negotiation
• Using empathy and active listening in negotiation
Alternative Dispute Resolution
• Overview of mediation and arbitration
• Pros and cons of alternative dispute resolution methods
Assertiveness and Confidence
• Assertive communication techniques
• Building confidence in negotiation and dispute resolution
Identifying Interests and Concerns
• Understanding underlying interests and needs in negotiation
• Addressing concerns and objections effectively
Cultural Considerations in Negotiation
• Cultural differences in negotiation styles and behaviors
• Strategies for navigating cultural diversity in negotiation
Applying Negotiation and Dispute Management Strategies
• Case studies and role-playing exercises
• Practical application of negotiation and dispute resolution techniques to real-world scenarios.

FOR WHOM:
Human Resources Managers, Labour and Union Leaders, Team Leaders, Managers/Supervisors and others who perform related functions in the Public and Private Sectors.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 25th – 28th Feb, 2025
2ND BATCH: 17th – 20th June, 2025
3RD BATCH: 14th – 17th Oct, 2025