Mastering Operations and Management of Amusement Parks and Leisure Services

Objective:
• Gain comprehensive knowledge of the operations and management of amusement parks and leisure services
• Develop skills to enhance customer experiences and safety in leisure services
• Learn best practices for managing staff and resources effectively
• Understand the financial aspects of running amusement parks and leisure facilities
• Explore strategies for marketing and promoting leisure services
• Implement sustainability and environmental practices in park operations
• Understand the role of technology in enhancing park operations and customer engagement
Course Content:
Introduction to Amusement Parks and Leisure Services
• Overview of the amusement park and leisure services industry
• History and evolution of amusement parks
• Key components and attractions in leisure services
Customer Experience and Safety Management
• Enhancing customer experiences in amusement parks
• Implementing safety protocols and emergency procedures
• Managing guest services and customer relations
• Accessibility and inclusivity in leisure services
Staff and Resource Management
• Recruiting, training, and managing park staff
• Effective scheduling and staff deployment
• Resource allocation and inventory management
• Leadership and team-building skills in leisure services
Financial Management and Budgeting
• Understanding financial statements and budgets
• Revenue streams and cost control in amusement parks
• Pricing strategies and ticketing systems
• Financial planning and investment in park facilities
Marketing and Promotion Strategies
• Developing marketing plans for amusement parks
• Utilizing digital marketing and social media
• Creating promotional campaigns and events
• Building partnerships and community engagement
Sustainability and Environmental Practices
• Implementing eco-friendly practices in park operations
• Waste management and recycling programs
• Energy conservation and sustainable design
• Promoting environmental awareness among visitors
Technology in Amusement Parks
• Leveraging technology for operational efficiency
• Innovative attractions and rides
• Customer engagement through mobile apps and online platforms
• Data analytics for improving park services
Risk Management and Compliance
• Identifying and mitigating operational risks
• Ensuring compliance with industry regulations and standards
• Health and safety audits and inspections
• Developing contingency and crisis management plans
Design and Maintenance of Park Facilities
• Principles of park design and layout
• Routine maintenance and facility management
• Upgrading and renovating park attractions
• Ensuring operational longevity and visitor satisfaction
Trends and Innovations in Leisure Services
• Emerging trends in the amusement park industry
• Innovative attractions and entertainment options
• Future outlook and industry developments
• Continuous improvement and staying competitive in the market
•

FOR WHOM
All Travel, Tourism, Amusement Park and Leisure Management and Staff.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities

DATE:

1ST BATCH:        14th – 17th Apr, 2025     

2ND BATCH:       19th – 22nd Aug, 2025

3RD BATCH:       9th – 12th Dec, 2025