Passengers and Airport Cargo Handling Techniques

Course Objectives:
• Understand the fundamentals of passenger and cargo handling at airports
• Develop skills in efficient and safe handling techniques
• Learn about airport security protocols and procedures
• Gain knowledge of airport operations and logistics
• Enhance customer service skills in airport environments
Course Content:
Passenger Handling
• Passenger check-in and boarding procedures
• Handling special assistance passengers (e.g., disabled, elderly, unaccompanied minors)
• Passenger security screening and immigration processes
• Passenger service and conflict resolution techniques
Cargo Handling
• Cargo acceptance and documentation procedures
• Cargo storage and transportation within the airport
• Dangerous goods handling and regulations
• Cargo security and screening processes
Airport Operations
• Airport layout and infrastructure
• Airport ground support equipment and vehicles
• Airside and landside operations
• Coordination between airport stakeholders
Airport Security
• Airport security regulations and guidelines
• Security screening methods and equipment
• Passenger and cargo security profiling
• Emergency response procedures
Customer Service
• Effective communication and interpersonal skills
• Cultural awareness and sensitivity
• Handling complaints and difficult situations
• Providing a positive passenger experience

METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 14th – 17th Jan, 2025
2ND BATCH: 13th – 16th May, 2025
3RDBATCH: 23rd – 26th Sept, 2025