Revenue Assurance and Fraud Management in Telecom

Course Objectives
The primary and critical objectives of this course will help the professionals to:
• Understand and enlist the effects of future services and networks on RA
• Perceiving billing support systems’ interfaces and boundaries
• Diagnose, analyse, lodge, and reclaim the profit leakages
• Use end-to-end RA strategies and implement them
• Use distributors and subscribers to outwit the fraud
• Comprehend the significance of inexpensive provisioning services
• Use mediation system as RA tool
• Develop an understanding of fraud management and anti-fraud management systems
• Understand anti-fraud management processes
• Use tests and audits to ensure network integrity
• Determine some economic retention strategies
• Use of warehousing and data mining in RA
• Reporting the impacts of RA
Course Content
Underlying concepts of Revenue Assurance (RA)
• Use and implementation of BSS
• Managing interfaces (External and internal) of BSS
• VPN
• Collaboration and messaging
• Internet and cloud services
• The Billing process model
• Billing errors and CDRs’ causes
• Communications and culture
• Mobile networks (3G, 4G, and 5G)
Pricing and Rating
• Service Order Process
• Best practices of pricing and rating
Sending an invoice to the customers
• Convergent billing
• Accuracy of bills
• Advanced methods
• Collecting the bills
• Mobile billing
• IP billing
Mediation process
• Technology: A great help
• The Billing mediation process
• Customer care
Introduction to RA
• Definition of RA
• Best practices
• Importance of RA
• RA department: A profit centre
• Issues at the debit collection stage
• Loss of revenue and product design
• Best practices of RA
• RA KPIs
Today’s market and RA
• Cost-Effective Service Provisioning
• Collection Processes
• Minimizing Fraud and Bad Debt
• Tariffing, billing, and rating
• Strategies for Churn Management and termination
• End-to-End Revenue Assurance Strategy
Auditing and RA
• Audit Team | Primary & Secondary role and function
• Problems in the regulation
• Response of operators to the problems
RA Processes
• User acceptance testing
• Management of tables
• Event management and control
• Rate and invoice verification
• Issue tracking and resolving
• Management of errors
• Systems interface management
• Metrics and management reporting
• End-to-end reconciliation
• Invoice processing and distribution
Revenue Leakage
• Definition of revenue leakage
• Reasons for Revenue Leakage
Introduction to Fraud management
• Fraud evolution
• Changing thinking to catch a fraudster
• Identifying the risks
• Valuation assessment
• Fraud Management: Best Practices
Assessing the risks
• Process of risk assessment
• Non-airtime fraud assessment
• Airtime fraud assessment
• Analyse the internal risks
Types of frauds
• Roaming
• Partnership
• Subscription
• Premium rate
• Interconnect
• Prepaid
• Content and value-added
Detection and prevention of fraud
• Packet networks
• Switched networks
• Other best practices

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.
DATE:
1ST BATCH: 18th – 21st Feb, 2025
2ND BATCH: 29th July – 1st Aug,2025