Skills for Senior Secretaries, Personal Assistants and Administrative Managers

Defining and developing the role

• Your vital partnership with management
• Defining the responsibilities and authority of your role
• Finding and working with a mentor

Effective communication

• Interacting with others and networking for success-getting yourself seen and developing and advancing your relationship with your manager/director

Developing confidence

• Trusting your initiative and judgment
• Saying “no” constructively
• Prioritizing and communication the demands of different parties

Developing and improving key skills

• Improving your confidence and assertiveness
• Practicing effective time management skills
• Concentrating, thinking and listening

Getting results

• Achieving results through others
• Managing stress and pressure that comes with change and challenge
• Preparing for your appraisal
• Action planning

FOR WHOM:
Ambitious secretaries who are confident in their current position, who wish to grow in their position and take on more management