Solving Problems Through Effective Communication

How to Build Lasting Rapport
 The art of building lasting rapport
 How to identify behavioural traits and react to them
 How to modify your own behaviour to match other’s
 Sharpen your senses to the signals others are sending you
 Connect with colleagues and clients at a level that creates deeper trust and commitment
 Read body language in order to understand how others are thinking and responding to you

Empathy: The Ability to Understand Situations from Another’s Perspective
 Review how to sharpen your senses to the signals others are sending you
 Communicating first impressions – the secrets of body language
 How we communicate
 Filters to communication
 Learning Styles
 Modelling: how others do things

The Psychology of Problem Solving and Decision Making
 Introduction: Why study problem solving and decision making
 A synopsis of psychological thought
 Values, Problem Solving and Bias in Decision Making
 Psychological type and Lateral Thinking for Problem Solving
 Psychometric assessment on your problem-solving preferences
 Using a team approach to encourage structured and lateral thinking

Problem Solving, the Cognitive Process and Whole Brain Thinking
 Problem solving: the highest order cognitive process
 Split brain theory to make informed and balanced decisions
 Developing openness to new ideas in making decisions
 The model of creative problem solving
 Lessons in facing the unexpected events
 Decision Making and the Management of Change

Creating Continuous Improvement in the Workplace
 Encouraging creative problem solving for continuous improvement
 Appreciative Enquiry and a focus on positive dialogues
 Solution focus methodology: a radical transformational approach to solving problems
 Diagnostic tools for organisational improvement
 Using techniques to innovate and improve process and product
 The Disney Creative Thinking Strategy

Building Creative Capability in Self and Removing Mental Block
 ‘How creative am I’? Challenging self-imposed assumptions
 Thinking outside the box and ‘Imagineering’: current examples from technology
 ‘Curiosita’: using the multiple intelligences of Leonardo da Vinci
 A model for organisational innovation
 Organisational culture and its influence on the creative organisation
 Creative leadership in times of crisis: the role of emotional intelligence in decision making

1ST BATCH: Monday, March 16, 2026 — Thursday, March 19, 2026.

2ND BATCH: Tuesday, July 14, 2026 — Friday, July 17, 2026.

3RD BATCH: Tuesday, November 10, 2026 — Friday, November 13, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.