Successful Skills for PA’s and Executive Secretaries

OBJECTIVE
By the end of the Effective Secretary Course, participants will be able to:
• Understand the importance of effective administration skills within an organisation
• Develop the skills needed to be an administrator or professional secretary
• Manage time efficiently and be able to think proactively
• Enhance communication and interpersonal skills
• Develop self-management and deal with time wasters
• Understand how to be assertive and build a good rapport with your manager
• Employ a proactive role in handling job responsibilities within a team environment

CONTENT
Effective Time Management
o Understanding the importance of time management
o Controlling, prioritizing and organizing your work
o Coping with large tasks
o Ensuring the safety and efficiency of your work environment
o Basic project management
o Taking control

Improving Communication Skills
o Why are communication skills so important?
o Understanding the different means of communication in business
o Using vocabulary that works
o Writing effectively
o Improving listening skills
o Being aware of the barriers to good communication

Assertiveness Skills
o What is assertiveness and why is it important?
o Developing confidence in order to use assertiveness skills
o Understanding gender differences
o Practical advice to using assertiveness skills in your work environment
o Coping with stress

Successfully Working with Managers and Colleagues
o Why is this important?
o Learning ways to manage your manager
o Coping with different personalities and working styles
o Understanding your own strengths and areas for improvement
o Learning to delegate effectively

Organising and Planning for Superior Performance
o Setting challenging performance goals
o Putting Key Performance Indicators (KPIs) to work
o Utilising planning strategies and forward thinking
o Prioritizing objectives
o Personal action planning

FOR WHOM:
Senior Secretaries, Personal Assistants and Administrative Officers of various cadres in both Public and Private Sectors

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 6th – 9th May, 2025
2ND BATCH: 19th – 22nd Aug, 2025
3RD BATCH: 16th – 19th Dec, 2025