Advanced Skills for Personal Assistants and Secretaries

What does it mean to be a PA?
• Knowing myself
• Understanding people –diversity in the workplace
• Being a professional Personal Assistant

Communication
• The purpose and methods for communicating with clients
• Listening skills
• The phone call- greeting, body, conclusion

Business writing skills
• Planning your writing- mind mapping
• Common errors to avoid

Professional Documents
• Intelligent Emails
• Letters

Meeting management
• Setting an effective Agenda
• Taking and editing concise minutes of meetings
• Circulating minutes
• Ensuring decisions are implemented

Managing a diary
• Understanding a diary
• Confidentiality
• Professionalism and ethics

Understanding filing
• Filing rules
• Filing alphabetically, date, name
• Labelling files
• Electronic filing
• Using MS Outlook effectively for filing documents
• Using MS Outlook for managing your diary
• Data Management

Being organized
• Routines, procedures, checklists
• Simple systems and routines
• Planning your day

Event planning
• Responsibility chart
• Be professional in organizing travel and accommodation
• Booking caterers and venues
• Project managing the event
• The events budget

FOR WHOM:
Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries, Team Leaders and others who perform related duties in the workplace.